Shipping policy
Shipping Policy
Thank you for choosing Nativa. We are committed to providing you with a smooth shopping experience, and we aim to ensure that your order arrives as quickly and safely as possible. Please review our shipping policy below to understand how we process and ship your orders.
Processing Time: Orders are processed within 1–2 business days (Monday through Friday) after receiving payment. Orders placed on weekends or holidays will be processed the next business day. Please note that custom orders or special requests may take longer to process. If there is any delay, we will notify you via email.
Shipping Costs: All orders are shipped via USPS, FedEx, or UPS. Shipping costs are calculated at checkout based on the dimensions and weight of your order.
- Standard Ground delivery: 3–10 business days.
- Free shipping is available on all orders over $30.
- Orders under $30 will have shipping costs calculated at checkout.
Note: Shipping times may vary depending on your location. We do not process or ship orders on weekends or public holidays.
Local Delivery: We offer local delivery within a 9-mile radius of our Charlotte, NC, location. Delivery availability will be confirmed at checkout based on your address.
- Orders over $30 qualify for free local delivery.
- Orders under $30 have a flat local delivery fee of $5.
Local delivery is handled personally by us, so you can expect your order to be handled with care from our hands to your door. Orders placed before 2:00 pm are typically delivered the same day, within 2–4 hours. Orders placed after 2:00 pm will be delivered the following business day. You will receive an email notification when your order is on its way.
Local Delivery Hours Monday – Friday: 9:00 am – 5:00 pm Saturday & Sunday: No delivery
In-Store Pickup: We offer free in-store pickup at our Charlotte, NC, location. Once your order is placed, our team will begin preparing it right away. Most orders placed before 2:00 pm are ready the same day, typically within 2–3 hours. You will receive an email notification as soon as your order is ready — please do not come before receiving that confirmation.
When you arrive, please have your order confirmation email or the name on the order ready. If you need to pick up your order outside of our regular hours, please contact us in advance at info@drinknativa.com, and we will do our best to accommodate you.
Pickup Hours Monday – Friday: 9:00 am – 5:00 pm Saturday: 10:00 am – 1:00 pm Sunday: Closed
Order Tracking: Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. Please allow up to 24 hours after shipment for tracking information to update. Local delivery and pickup orders will receive email notifications at each stage instead of a tracking number.
Freshness & Product Quality: For the best experience, we recommend consuming your coffee within 4–6 weeks of the shipping date. We are not responsible for quality concerns resulting from improper storage after delivery.
Lost or Damaged Shipments: If your order is lost or arrives damaged, please contact us at info@drinknativa.com within 10 days of receiving your tracking number. Please include your order number and a photo of the damage if applicable. We will initiate a replacement or refund process depending on the situation. Please keep all packaging and items in their original condition, as this may be required for claims with the carrier.
Undeliverable or Returned Packages: If a package is returned to us due to an incorrect address provided at checkout or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.
Shipping Address Accuracy: Please ensure that the shipping address you provide is correct and complete at the time of checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you need to change your shipping address after placing your order, please contact us immediately at info@drinknativa.com. We will make every effort to update your address before your order ships.
Peak Season Delays During peak seasons, such as the holidays, shipping carriers may experience delays beyond our control. We recommend placing your order in advance to ensure timely delivery.
Returns & Exchanges Due to the perishable nature of our products, we do not accept returns on opened coffee. Unopened coffee may be returned within 10 days of delivery. Return shipping costs are the customer's responsibility. Any orders that arrive damaged or incorrect will be offered a one-time exchange or store credit. All return requests must be submitted within 10 days of delivery by contacting info@drinknativa.com.
Questions? For any questions or concerns regarding your order, please don't hesitate to reach out to us at info@drinknativa.com. We are happy to help.