FAQ

What is the difference between Castillo (Washed...

1. Roasting Level and Flavor Profile: Castillo (Medium Roast): Medium roasts typically preserve the natural flavors of the coffee bean, emphasizing its inherent characteristics—particularly acidity, sweetness, and balanced body. In...

What does the cupping score mean?

A cupping score is a numerical rating, typically ranging from 0 to 100, assigned to coffee after it has been evaluated during a cupping session. This score reflects the quality...

Do you offer gift cards or coffee as gifts?

Absolutely! We offer gift cards in various denominations, which are perfect for any coffee lover. You can also send coffee as a gift with the option to add gift wrapping...

What is your return or refund policy?

We do not accept returns for opened coffee due to its perishable nature. Unopened coffee can be returned within 7-10 days of purchase, but the customer is responsible for shipping...

What brewing method is best for this coffee?

Each coffee’s roast level and flavor profile pair best with specific brewing methods. You can see the suggested brewing in our page, click here. 

Do you offer whole beans or ground coffee?

We offer both whole beans and ground coffee to suit your brewing method. You can select from various grind sizes, such as coarse for French Press, medium for drip coffee,...