FAQ

How do I choose the right coffee for me?

If you're unsure which coffee to choose, consider factors like brewing method, mouthfeel, and tasting notes. To help you make the perfect selection, take our quick quiz on the page...

Discover the Passion in Every Sip: Nativa's Jou...

Welcome to Nativa: every cup of coffee tells a story. Our mission is to bring the rich and vibrant culture of specialty Colombian coffee onto your table while it makes...

What is the difference between Castillo (Washed...

When exploring Colombian coffee, it's essential to understand the nuances between Castillo Washed and Castillo Traditional. While both processes begin similarly—with selecting ripe cherries, floating them to remove defects, and...

What does the cupping score mean?

A cupping score is a numerical rating, typically ranging from 0 to 100, assigned to coffee after it has been evaluated during a cupping session. This score reflects the quality...

Do you offer gift cards or coffee as gifts?

Absolutely! We have gift cards available in all sorts of amounts, making them a perfect surprise for any coffee lover! Treat someone special (or yourself) to a delicious coffee experience!

What is your return or refund policy?

We do not accept returns for opened coffee due to its perishable nature. Unopened coffee can be returned within 7-10 days of purchase, but the customer is responsible for shipping...