Nativa's FAQ
Nativa's FAQ page helps coffee lovers find quick answers about our specialty Colombian coffee — from how it's sourced and roasted to shipping, subscriptions, and sustainability. Whether you're a first-time buyer or a devoted Nativa fan, find everything you need to know right here.
We process all orders within 1–2 business days. Standard shipping typically takes 3–5 days, while express options are available at checkout.
Need more info? Read our full shipping policy.
Orders are typically ready within 2–3 hours of placement. Once your order is prepared, you'll receive a confirmation email with pickup instructions. For after-hours pickup, simply reach out to us in advance.
You have 10 days to return your items if you're not satisfied. Products must be unused and in original packaging.
Check our returns policy for more information.
